Returns & Exchanges

We want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If your SOUNDPEATS product does not meet your expectations, you can return it for a full refund or exchange within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the earbuds, charging case, and all original accessories in the original packaging to ensure the item is protected during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label or address the package to our designated service center, ensuring the RMA number is clearly visible on the outside.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.