Frequently Asked Questions

Everything you need to know about your SOUNDPEATS audio experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for audio products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do SOUNDPEATS earbuds come with a warranty?

Yes, all of our electronic products come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

How do I pair my earbuds with a new device?

To pair your earbuds, remove them from the charging case simultaneously. Open the Bluetooth settings on your device, search for the SOUNDPEATS model name, and select it to establish a connection.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are SOUNDPEATS earbuds waterproof?

Most of our models feature an IPX4 to IPX7 rating, making them resistant to sweat and splashes. Please check the specific product page for the exact water-resistance rating of your model.